Posted by:
Whittney
25 Sep 2016

My printer just started displaying the error codes today and thankfully I came across your site in the process of trying to find a solution. I used the firmware update on the page you referenced and now my printer is working again. THANK YOU SO MUCH!

Posted by:
Bill
30 Sep 2016

Thanks! Good job. This really worked for me!

Posted by:
NGF
03 Oct 2016

I suggest using a later version of the HP 8610 firmware that was just prior to the release that caused the printer cartridge damaged error. The original firmware on my HP 8610 printer purchased in 2015 is version FDP1CN1502AR. HP Support will not make it available even though I escalated the problem to Corporate. You can find it at https://driverscollection.com/_47573637639cadd2fd01b5962ec/Download-HP-Officejet-Pro-8610-Firmware-v..
I downloaded it and installed it successfully. I no longer have the problem using the same refilled printer cartridges that gave the error before - so problem resolved.

Posted by:
kathy
05 Oct 2016

Thanks for all your shared wisdom! In an attempt to downgrade my firmware, I downloaded OJ7610_R1326A.exe, and it found my printer, but showed a status of Not Applicable. Has anyone found a workaround to this, or another version of firmware for HP7610 wide format?

Posted by:
Kush
10 Oct 2016

Thank you for your article! I bought a HP 8610 around a year ago and recently installed compatible ink. After the update it kept giving me error on some cartridges and would not let me print. Thanks to this I was able to roll back the firmware and it is now working again!!!

Posted by:
Natalie
13 Oct 2016

Apparently HP received enough complaints.
I did the following and my printer now works!! YAY

https://www.brozkeff.net/2016/09/01/how-to-downgrade-firmware-on-hp-officejet-pro-8610-to-allow-using-old-or-refilled-cartridges/

Posted by:
pete latorre
20 Oct 2016

Dude, I could kiss you!!
I was getting ready to throw my HP 8620 to the curb, when I tried your suggestion to roll back the firmware. I did so, then tried my generic ink and VOILA!! It worked!! You sir, are a blessing.
Thank you thank you thank you.

Posted by:
Charles
15 Nov 2016

Thanks a bunch James and bob for putting this page up.
I will not be buying another HP printer, but in the meantime, my 8610 is back working like a charm with the old firmware and ink from a third party.

Posted by:
Ronell
17 Nov 2016

Was gonna get duped by HP by buying their ink, but then I said to myself: 'now this can't be right.. Printer complained about Cyan.changed the Cyan to a new Jarbo one; no complaints about that one. But then printer complained about Yellow.changed it to a new Jarbo yellow, now complaining about both new C and Y??! Wcut chatuntold tales. Something's fishy here..'

Googled, downgraded firmware via James's link, and voila. Printer works like a charm.

Posted by:
SparkyVA
21 Nov 2016

I found a simple solution. I ditched my HP and bought an Epson all in one. Ink prices are lower and cartirages larger. I haven't resorted to third party yet. Are you listening HP???

Posted by:
T. Dwight Blix
27 Nov 2016

So 'PEOED' at HP for this. In addition to print problems at the most inconvenient times, paid way more than the Printer to buy more overpriced HP original cartridges in desperation.
Won't buy another HP just for this reason. Thanks so much for the quick fix. Much appreciated!

Posted by:
Casey
26 Jan 2017

I have a DesignJet T520 that was affected by the HP firmware upgrade despite the use of authentic HP cartridges.

The fix I used was to download an August 2016 firmware file, direct from the HP support site.

Prior to that I read an 'explanation' of the issue from a Sep 2016 note from Jon Flaxman, HP COO. https://newsblog.ext.hp.com/t5/HP-newsroom-blog/Dedicated-to-the-best-printing-experience/ba-p/451

Posted by:
Peter
04 Jul 2017

All very interesting. I got the same message about 'damaged' cartridges when I replaced the magenta in an 8610, so I tried another cartridge with the same result. Then waded through HP fix pages, cleaning contacts and re-seating the cartridge to no avail. Both replacement cartridges were from a reputable business supplier and work perfectly well in an older printer, though not HP OEM. The prices charged for genuine HP cartridges are outrageous if you are a heavy user. All I can say to other business users is to avoid HP printers in future I will never purchase an HP product again after this experience!

Posted by:
shan
26 Jul 2017

Thanks for your post Bob. I had the same problem, but solved it thanks to your advice. HP is a evil company. This is the last time I buy anything from them.

Posted by:
Peter Meier
21 Aug 2017

Hey Guys,
i have the officejet 8620 Pro, my problem is, that
i can´t find the Firmware 1416 (FDP1CN1416AR) anywhere. Can anybody tell me where to find or send it to me?? Would be a charme, thanks:-)

Posted by:
Lexi
25 Aug 2017

This is such a tech-savvy post and gave me great information on inkjet printers. Can u suggest me the best inkjet printer?
I am confused between Canon and Epson.

Posted by:
John
14 Sep 2017

Thank you again Bob, the Dutch solution worked perfectly.

Posted by:
Emanuel
15 Sep 2017

This message appear to me yesterday. I also always have use 3rd party cartridges. INTERESTING NOTE: I have 2 printers HP Pro 8610. So when the message appear in 1 printer, and because I didn't had time to 'fix it', I just tried to print in the 2nd printer. Guess what: same message. Same problem. What is the probability that the same 'problem' appears at the same time in 2 printers? I will try to use your suggestions to fix it.

Posted by:
simons
17 Sep 2017

Bob - you are awesome, I cant believe it!!! after being on with HP customers support for hours and them wanting to charge me for the time and THEN sell me a new 'upgraded printer'.Iwent online seeking more sneers before I bit the bullet as it just did not make sense to me?

You solution worked perfectly - HP should face some kind of class action for this nonsense.thank you and your community for helping me . My 8625 is now working perfectly again..

Posted by:
matt
29 Sep 2017

Thanks Bob you're a hero. Weapons. I kept getting the 'damaged cartridge' message on my HP6830 when trying to use non genuine cartridges. The firmware from the Dutch website sorted the problem.